Name: VitalGlow Premium
Address: 125 Kensington High Street, Kensington, London W8 6SH, United Kingdom
Telephone: +44 20 7937 3642

What Information We Collect

At VitalGlow Premium, we believe in transparency regarding the personal information we collect and how we use it. Our commitment to your privacy is unwavering, and we collect only the information necessary to provide you with exceptional wellness services and personalized experiences.

Personal Information

Name, email address, and contact details
Billing and shipping addresses
Payment information (securely processed)
Wellness preferences and health goals

Usage Information

Website browsing patterns and preferences
Product views and purchase history
Device information and IP address
Communication preferences and interactions

How We Use Your Information

1 Service Delivery & Personalization

We use your personal information to process orders, provide customer support, and deliver the premium wellness products and services you've requested. Your wellness preferences help us customize product recommendations and create personalized experiences that align with your health goals.

2 Communication & Marketing

With your explicit consent, we may send you updates about new products, wellness tips, exclusive offers, and personalized recommendations. You can manage your communication preferences at any time through your account settings or by contacting our customer service team.

3 Website Improvement & Analytics

We analyze usage patterns and preferences to improve our website functionality, enhance user experience, and develop new products and services that better serve your wellness needs. This analysis is conducted using aggregated and anonymized data to protect your privacy.

4 Legal Compliance & Security

We may use your information to comply with legal obligations, prevent fraud, protect our rights and property, and ensure the security of our platform and users. This includes verifying transactions and maintaining the integrity of our services.

Information Sharing & Third Parties

We Never Sell Your Data

VitalGlow Premium maintains a strict policy against selling your personal information to third parties. Your trust is more valuable than any potential revenue from data sales, and we are committed to keeping your information private.

Service Providers

We work with trusted third-party service providers who assist us in:

Secure payment processing
Order fulfillment and shipping
Customer support services
Website analytics and improvement

All service providers are bound by strict confidentiality agreements and data protection standards.

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes
Protect our rights and users
Prevent fraud and security threats
Respond to emergencies

We will notify you of any legal requests for your information unless prohibited by law.

Your Privacy Rights

We believe you should have complete control over your personal information. Below are your rights under applicable privacy laws, including GDPR and CCPA.

Right to Access

Request a copy of all personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

Right to Rectification

Correct any inaccurate or incomplete personal information. You can update most information directly through your account settings or contact us for assistance.

Right to Erasure

Request deletion of your personal information, subject to certain legal obligations. We will respond to your request within 30 days and explain any limitations.

Right to Restrict Processing

Limit how we use your personal information while disputes are resolved or if processing is no longer necessary. This includes restricting marketing communications.

Right to Data Portability

Receive your personal information in a structured, commonly used, machine-readable format. You can transfer this data to another service provider if desired.

Right to Object

Object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. We will stop such processing unless we can demonstrate compelling legitimate grounds.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or use our online privacy request form. We will respond to all legitimate requests within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

Security & Data Protection

Technical Safeguards

SSL/TLS encryption for all data transmission
Encrypted data storage with AES-256 encryption
Multi-factor authentication for admin access
Regular security audits and penetration testing
Secure payment processing through certified providers

Organizational Measures

Regular staff training on data protection
Strict access controls and need-to-know basis
Incident response and breach notification procedures
Regular data retention reviews and secure deletion
Compliance with international security standards

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay. Our breach response plan includes immediate containment, investigation, and notification procedures.

We maintain comprehensive cyber liability insurance and have established relationships with leading cybersecurity firms to ensure rapid response to any security incidents.

Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you interact with our content.

Your Cookie Choices

You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Learn more about our Cookie Policy

✓ Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Always active • Cannot be disabled

i Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Optional • Can be disabled in settings

★ Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

Optional • Requires explicit consent

⚙ Preference Cookies

These cookies remember your choices and preferences to provide a more personalized experience during future visits.

Optional • Can be disabled in settings

International Data Transfers

Global Service, Protected Data

VitalGlow Premium operates globally and may transfer your personal information to countries outside your residence for processing. We ensure that all international transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

Adequacy Decisions & Safeguards

Transfers to countries with adequacy decisions (EU Commission approved)
Standard Contractual Clauses (SCCs) for non-adequate countries
Binding Corporate Rules for intra-group transfers
Certification schemes and codes of conduct

Service Provider Locations

United Kingdom (primary operations)
European Union (customer service)
United States (payment processing)
Singapore (analytics and cloud services)

Your Rights

Regardless of where your data is processed, you maintain the same privacy rights as outlined in this policy. If you have concerns about international transfers, please contact our Data Protection Officer.

Contact our DPO

Contact Our Privacy Team

Data Protection Officer

Email

[email protected]

Phone

+44 20 7937 3642

Address

VitalGlow Premium Ltd
125 Kensington High Street
Kensington, London W8 6SH
United Kingdom

Customer Service

Email

[email protected]

Business Hours

Monday - Saturday: 9:00 - 19:00
Sunday: 11:00 - 17:00

For urgent privacy matters outside business hours, please email our dedicated privacy team and we will respond within 24 hours.

Submit a Privacy Request

Use our secure online form to submit data access requests, privacy concerns, or to exercise your rights under applicable privacy laws. All requests are handled confidentially and in accordance with our privacy commitments.

Contact Us Securely

Policy Updates & Legal Information

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through:

Prominent notice on our website
Email notification to registered users
Updated "Last Modified" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Legal Framework & Compliance

VitalGlow Premium is committed to compliance with all applicable privacy laws and regulations, including but not limited to:

European Union

General Data Protection Regulation (GDPR)
ePrivacy Directive

United Kingdom

UK GDPR and Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)

Regulatory Oversight

We are registered with and subject to oversight by the following data protection authorities:

UK Information Commissioner's Office (ICO) - Registration Number: ZA123456
European Data Protection Board (EDPB) - EU Representative: DataRep EU Ltd

Last Updated: December 2024

This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of personal information. By using our services, you acknowledge that you have read and understood this policy.

Privacy Policy